Case Study 001

ClientCare EHR System: A Comprehensive Digital Record System for Midwives 

Effortlessly manage maternity care with an intuitive, all-in-one system designed to streamline patient records, automate workflows, and enhance midwife-patient interactions.

Type
High-fidelity Prototype

Platform
Web-App Native
Core Involvement
Research, UX/UI Design, Design Systems, Healthcare Efficiency, Patient Experience
Design Tools
Figma, Adobe Illustrator,
Paper, Notion

Define the objectives

Project background:

ClientCare is a smart, digital system that helps midwives manage patient records, track maternity care, and streamline billing for better efficiency and patient engagement.

Streamline Patient Records Management
Enable midwives to efficiently log and access patient data throughout the maternity care cycle.
Enhance Care Coordination
Improve communication between midwives, healthcare providers, and expecting mothers through a centralized, real-time system.
Simplify Processes for Midwives and Patients
Reduce paperwork, automate routine tasks, and improve accessibility for both midwives and their patients.

Defining the Problem Space

Understanding User Needs

Key focus areas include:

  • User-Friendly Design: Creating an intuitive system that midwives can navigate without technical expertise.
  • Automation of Routine Tasks: Reducing the administrative burden through automated reminders, scheduling, and documentation.
  • Seamless Integration: Ensuring the system works effortlessly with existing workflows in maternity care settings.
  • Accessibility for All Users: Mobile-friendly and cloud-based for easy access anywhere, anytime.
Identifying Pain Points
Our goal is to identify the key challenges midwives encounter when using a system designed to support their work:
  • Manual Record-Keeping Issues – Traditional paper-based systems were inefficient and prone to errors.
  • Fragmented Patient Information – Midwives struggled with disorganized patient history, leading to delays in care
  • Limited Accessibility – Lack of a unified platform for accessing patient records across multiple devices.
  • Time-Consuming Administrative Tasks – Midwives needed a way to reduce time spent on paperwork and focus more on patient care.

The Solutions We Crafted

1
Integrated Patient Records & Workflow Automation

Need: Midwives require a structured and efficient way to manage patient information while automating routine tasks.


Why it matters: Paper records and scattered digital notes make it difficult to track patient history. A centralized system with automated workflows ensures quick access to medical records, reduces errors, and streamlines administrative work, allowing midwives to focus more on patient care.

1
Seamless Management & Billing System

Need: Midwives and patients need an all-in-one system to schedule, track, and handle payments efficiently.

Why it matters: Manual billing and missed appointments add stress. An integrated system with automated reminders and seamless payments simplifies scheduling and reduces administrative burdens.

Process Involved

The design process for the ResumeTemplate App focuses on creating a seamless and user-friendly experience. It begins with defining user flows to ensure an intuitive resume-building journey, followed by structuring information architecture for easy navigation.

Final Solution

The ClientCare EHR System provides midwives with an all-in-one, efficient platform to manage maternity care records. With automated workflows, real-time patient updates, and a seamless billing system, midwives can now spend less time on administrative work and more time caring for patients. Patients also benefit from better communication, timely reminders, and a more personalized care experience.

Highlighted Features

The ClientCare EHR System provides a seamless, user-friendly experience designed to simplify maternity care for midwives and patients. With an intuitive interface, automated workflows, and structured patient records, midwives can efficiently manage prenatal visits, delivery records, and postpartum care. The system ensures easy access to critical information, personalized patient engagement, and streamlined billing, allowing midwives to focus more on patient care while reducing administrative burdens.

Analytics & Reporting Dashboard

Offers insightful data visualizations and reports on patient trends, appointment history, and financial summaries. This feature empowers midwives with valuable insights to make informed decisions, optimize their workflows, and improve the quality of care provided to patients.

Centralized Patient Records

A unified digital platform that securely stores and organizes patient information, including prenatal visits, emergency care, delivery records, and postpartum follow-ups. Midwives can easily access and update records in real time, ensuring accurate and comprehensive documentation throughout the maternity care journey.

Automated Workflow & Documentation

Reduces the burden of manual paperwork by offering auto-filled forms, standardized templates, and intelligent data entry. This feature streamlines administrative tasks, minimizes human error, and allows midwives to focus more on patient care rather than time-consuming documentation.

Personalized Patient Engagement

Enhances communication between midwives and patients by providing expectant mothers with tailored health resources, appointment reminders, and educational content. This feature helps patients stay informed about their pregnancy journey while improving adherence to recommended prenatal and postpartum care.

Seamless Billing & Payment Processing

A fully integrated system that simplifies invoicing and payment tracking for midwives and clinics. With automated billing, digital receipts, and payment reminders, financial transactions become more efficient, reducing delays and ensuring transparency for both midwives and patients.